SHORT PROGRAM 120 hours $6,500



Management analysts, a category that often includes IT business analysts (IT BAs) under the U.S. Department of Labor classification (15-1191.00), wear multiple hats. They act as problem-solvers, investigators, and strategic advisors, all focused on improving an organization’s efficiency and effectiveness.

Understand Business Needs:

Identify business problems: Work closely with business stakeholders to understand their challenges and identify areas for improvement within IT systems and processes.

Analyze business processes: Meticulously examine how various departments and teams interact with technology, pinpointing bottlenecks, and inefficiencies.

Analyze Data: Leverage data analysis techniques to gather insights from business data and identify trends that can inform decision-making.

Bridge the Gap Between Business and IT:

Gather and Document Requirements: Act as a bridge between the business and IT teams. They meticulously document business requirements for IT projects, ensuring a clear understanding of what the business needs from technology.

Develop solutions: Collaborate with IT professionals, like software developers and system engineers, to design and develop IT solutions that address the identified business needs.

Communicate and train: Communicate complex technical concepts to non-technical audiences and training users on new IT systems and processes.

Manage and Projects and Implementation Solutions:

Plan and Manage Projects: Plan and manage IT projects, ensuring they stay on track, meet deadlines, and adhere to budget constraints.

Manage Change: They may also be responsible for developing and implementing change management strategies to help users adapt to new IT systems and processes.

Analyze Cost-benefits: They may be involved in cost-benefit analysis to evaluate the financial feasibility of proposed IT solutions.


The US Department of Labor projects that employment of management analysts, which includes business analysts, will grow 10 percent from 2022 to 2032, much faster than the average for all occupations. This growth is expected to be driven by the increasing need for organizations to improve their efficiency and effectiveness.

IT business analysts are a specialized type of business analyst who works with businesses to understand their IT needs and then design and implement IT solutions to meet those needs. IT business analysts play a vital role in helping businesses to use technology to achieve their goals.


Analytical Skills and Problem-Solving:

Strong analytical thinking skills: Be able to break down complex business problems, identify root causes, and develop data-driven solutions.

Problem-solving skills: Be able to approach challenges from different angles and develop effective solutions.

Business Acumen and IT Knowledge:

Business understanding: A solid understanding of business processes, how different departments function, and key business challenges is essential.

Technical knowledge: While deep coding expertise isn’t mandatory, familiarity with IT infrastructure, applications, and emerging technologies is necessary. Understand how technology can address business needs.

Communication and Interpersonal Skills:

Excellent communication skills: IT BAs act as bridges between business and IT. They need to clearly communicate complex technical concepts to non-technical audiences and articulate business needs to IT teams.

Active listening: Listen attentively to stakeholders and understand their needs.

Interpersonal skills: Effective collaboration and teamwork are essential for success in this role. You should be able to build rapport with people from diverse backgrounds.

Additional Attributes:

Attention to detail: A keen eye for detail is necessary for accurately documenting requirements and identifying potential issues.

Project management skills: Some understanding of project management principles can be helpful, especially if you’re involved in planning and managing IT projects.

Adaptability and willingness to learn: The IT field is constantly evolving. IT BAs need to be adaptable and possess a continuous learning mindset to stay ahead of the curve.


SHORT PROGRAM (120 hours) $6,500

  • Entry Certificate in Business Analysis (ECBA or Certification of Capability in Business Analysis (CCBA)
  • Professional Scrum Master (PSM 1) Certification

LONG PROGRAM (184 hours) $11,985

  • Entry Certificate in Business Analysis (ECBA or Certification of Capability in Business Analysis (CCBA)
  • Professional Scrum Master (PSM 1) Certification
  • Certified Professional Technical Communicator (CPTC) Foundation
  • Certified Professional Technical Communicator (CPTC) Practitioner