service now

ServiceNow Consulting and Implementation:

Gartner defines ServiceNow implementation, consulting and managed services as consulting and system integration, including implementation, optimization and managed services, for ServiceNow products. Integration services include services to implement ServiceNow solutions. Managed services involve the complete management of the ServiceNow solution, from monitoring to updates and upgrades, as well as training.

Multi-Tenancy ITSM Solution:

ServiceNow has been popular for its IT Service Management (ITSM) application for providing holistic IT solutions to organizations. Through ServiceNow ITSM, the IT department within an organization uses the right mix of technology, people, and processes to attain effectiveness in certain business processes. EDI Matrix with ServiceNow unlocks cloud computing’s business value to accelerate the implementation of the Service platform.

ITSM Management Process:

Incident Management, Change & Release Management, Problem Management, Asset Management, Configuration Management, Request Management, Workflow & Talent Management and Service level Management.

Service Level Management: We help monitor performance levels and resolve issues to speed up commitments.

Incident Management: It tracks and resolves IT disruptions and service requests.

Problem Management: It eradicates the root cause of IT disruptions.

Change and Release Management: Integrated with Incident and Problem Management, it makes necessary changes to avoid future disruptions.

Request Management: We provide users with an intuitive self-service portal that gathers and fulfills service requests.

Performance Analytics: We enable us to get insights to evaluate IT performance and trends for service improvements.

Predictive Intelligence: We automate everyday work patterns and trends with ML.

Asset and Cost Management: We help track and optimize hardware and virtual asset’s cost in terms of usage and availability.

Reports and Dashboards: It collates operational analytics to track IT service delivery.

Process Optimization: We help monitor and optimize workflow to maximize process efficiency.

Configuration Management: We help track and maintain dependability between IT processes.

Knowledge Management: We provide IT knowledge and information to ensure efficiency and productivity.

Service Catalog: Our service catalog offers services and grants access to portals easily.

Service Portal: We create portals that allow users to access services, information, and applications.

Mobile App: We develop apps that provide information and resolutions to service requests from a single, native mobile app.

Virtual Agent: It helps users through a virtual assistant by understanding their issues and routing them to relevant resources.

Agent Workspace: We leverage agent efficiency with a single intuitive workspace to facilitate resources.