DEVELOPER PROGRAM 104 hours $6,500


Designing and Developing ServiceNow Applications:

Understand business needs: Collaborate with business stakeholders to understand their specific requirements and challenges.

Customize applications: ServiceNow offers a vast library of pre-built applications. ServiceNow developers customize these applications to meet the unique needs of the organization.

Build new applications: When pre-built applications don’t suffice, ServiceNow developers create custom applications using the ServiceNow platform and development tools.

Integrate with other systems: They may integrate ServiceNow applications with other enterprise systems like CRM or ERP software to streamline workflows and improve data exchange.

Maintain and Support ServiceNow Applications:

Write clean and efficient code: They adhere to ServiceNow development best practices to ensure the code they write is maintainable, scalable, and secure.

Test and troubleshoot: ServiceNow developers thoroughly test their applications to identify and resolve bugs before deployment. They also provide ongoing support to users and address any issues that arise after deployment.

Stay current with the platform: The ServiceNow platform is constantly evolving. ServiceNow developers continuously learn new features and functionalities to stay current with the latest updates.

Additional Responsibilities:

User interface (UI) development: They may be involved in designing user interfaces for their applications, ensuring a user-friendly experience.

Generate Reports: ServiceNow offers robust reporting capabilities. ServiceNow developers may create custom reports to provide valuable insights to users.

Automate Workflows: A core function of the ServiceNow platform is workflow automation. ServiceNow developers can automate tasks and processes to improve efficiency.


The U.S. Department of Labor forecasts a strong 25% growth for software developers in general over the next decade. While there isn’t a centralized source specifically for ServiceNow developers, the overall outlook for software developers with a focus on cloud-based platforms like ServiceNow is highly positive.

ServiceNow Market Growth: The ServiceNow platform itself is experiencing significant growth. Market research suggests the ServiceNow market could reach $15 billion by 2025, up from $4.5 billion in 2020 This rising demand translates to a need for more developers to build and maintain applications on the platform.

Specialized Skills Value: Businesses are increasingly seeking developers with expertise in specific platforms like ServiceNow. Having these specialized skills can make you more competitive in the job market and potentially command higher salaries. ServiceNow developers are generally well-compensated due to the specialization and demand.


Foundational Software Development Skills:

Programming Languages: Proficiency in a general-purpose programming language like JavaScript is essential. Understanding object-oriented programming (OOP) concepts is valuable.

Problem-solving skills: The ability to break down complex problems into smaller, solvable parts is crucial for successful software development.

Analytical thinking: Being able to analyze user needs and translate them into technical solutions is a key attribute.

Logical thinking: Writing clean and efficient code requires logical thinking and the ability to follow a structured approach.

ServiceNow Platform Expertise:

ServiceNow Fundamentals: A solid understanding of the ServiceNow platform, its core functionalities, and its architecture is essential. This can be gained through online courses, certifications, or self-study using ServiceNow resources.

ServiceNow Development Tools: Familiarity with ServiceNow development tools like ServiceNow Studio and scripting languages like GlideScript is necessary for building applications.

Understanding of ITIL: The ServiceNow platform is heavily aligned with ITIL (Information Technology Infrastructure Library) best practices. Having a basic understanding of ITIL principles can be advantageous.

Additional Technical Skills:

Web development concepts (desirable): Knowledge of HTML, CSS, and familiarity with web development frameworks can be beneficial, as ServiceNow applications often have user interfaces.

Database management (desirable): Understanding database concepts and potentially SQL can be helpful for interacting with data within the ServiceNow platform.

API integration (desirable): The ability to integrate ServiceNow with other systems might be required in some roles, so understanding APIs can be valuable.

Soft Skills:

Communication skills: Effective communication is essential for collaborating with business stakeholders, understanding their needs, and documenting technical specifications.

Teamwork skills: Software development is often a collaborative effort. The ability to work effectively within a team is important.

Time management skills: Developers often juggle multiple projects. Strong time management skills are necessary for meeting deadlines and staying organized.

Attention to detail: A keen eye for detail is crucial for writing error-free code and ensuring applications function as intended.


DEVELOPER PROGRAM (104 hours) $6,500

  • ITIL 4 Foundation
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Application Developer (CAD)